Privacy Policy for osTicket

1. Introduction We take the protection of your personal data very seriously. This privacy policy informs you about the personal data processed within our osTicket system and your rights regarding this data.

2. Responsible Entity Anwaltskanzlei Morgenroth & Zick Gbr, Rathausstraße 9, 58239 Schwerte, post@morgenroth-zick.com, +49 (0)2304 – 471 95 15

3. Purpose of Data Processing We use osTicket as a ticket system to process inquiries. Personal data is collected and processed to handle your requests efficiently.

4. What Data is Collected? When using osTicket, we collect the following data:

  • Name
  • Email address
  • IP address (if necessary for security and error analysis)
  • Content of your inquiries

5. Legal Basis for Processing The processing of your data is based on Article 6(1)(b) GDPR (contract fulfillment) or Article 6(1)(f) GDPR (legitimate interest in efficient customer support and error resolution).

6. Data Storage and Deletion Data is stored only as long as necessary to process your request or to comply with legal retention obligations. After that, the data will be deleted or anonymized.

7. Disclosure to Third Parties Your data will not be shared with third parties unless necessary for processing your request or required by law.

8. Your Rights You have the following rights regarding your personal data:

  • Right to access (Article 15 GDPR)
  • Right to rectification (Article 16 GDPR)
  • Right to erasure (Article 17 GDPR)
  • Right to restriction of processing (Article 18 GDPR)
  • Right to data portability (Article 20 GDPR)
  • Right to object (Article 21 GDPR)

You can exercise these rights at any time by contacting us.

9. Data Security We implement technical and organizational measures to protect your data from unauthorized access and misuse. Communication with osTicket is encrypted via SSL.

10. Contacting the Data Protection Authority If you believe that the processing of your data violates data protection laws, you have the right to lodge a complaint with the competent data protection authority.

11. Changes to the Privacy Policy This privacy policy may be updated occasionally to reflect legal or technical changes. Please review it regularly.


Effective Date: 02/19/2025